Privacy Policy

1. Your Data – What We Collect and Store

a. Your name, address and contact details:
This information is our requirement to deliver the goods to you after placing your order. We may use your data to contact you regarding your order.

b. Your payment information:
To place an order with MB Irrigation, you must provide your payment information. We do not store or have access to this information in any form. For security reasons, we use a third party (known as WooCommerce Payments) to process payments and refunds and to prevent fraud.

In addition, your delivery address and invoice details as well as the associated telephone number will also be transferred to WooCommerce Payments. This information is shared with MB Irrigation as part of the order details provided.

c. Your contact history:

• E-mail: When you send us an e-mail, we will keep the details of our communication with you. We may use this data to provide you with services and support. We may also use this data to train our employees.
• Telephone: We do not store any information regarding phone calls. We do not record any phone calls.
• Mail list: We do not store any information related to written correspondence. All written correspondence is then taken up and then destroyed.

2. Information from a Computer or Device

When you browse our website, information is sent to us, which includes your IP address, pages visited, device type and details about your internet browser. Your IP address may provide us with information about your location.

This data is used primarily for fraud prevention purposes. We may also use this information for analytical purposes to help us improve our website and monitor our service levels. This information is stored on our WooCommerce e-commerce platform. We never share this information with other third parties.

3. Cookies

Cookies are small pieces of information that are stored by your browser and used to improve your browsing experience. They cannot be used to run programs or deliver viruses to your computer. By continuing to visit the site, you consent to the placement of cookies on your device.

4. Sharing Your Information

MB Irrigation never sells any personal information to third parties. We are fully committed to the protection and privacy of our clients' personal information. However, there are occasions where data is shared with third party service providers to enable us to provide services to our clients. These include our E-commerce platform, WooCommerce Payments, Delivery companies (to receive and fulfill the order), Website infrastructure platforms, and Emails (where communication is retained in our secure cloud email application to provide reliable customer service).

5. Joining Our Mailing List

When you subscribe to our mailing list, we will send you information by e-mail about the products, promotional codes and special offers that are available. You can easily stop receiving these messages at any time by clicking the unsubscribe link included in any marketing message, or by contacting us directly at admin@mbirrigation.co.uk to request a deletion.

6. Keeping Your Information on File

We will only store personal data on our systems for a limited period of time. This period will be determined as a matter of internal policy and will be the minimum necessary for our use.

7. Our Online Platform

Our store is hosted on JDM. They provide us with an online platform through which we can sell products to our customers. All data provided by the client is stored on JDM servers.

8. Contact Us & Your Rights

Under the UK GDPR, you have the right to request access to, rectification of, or erasure of your personal data. You also have the right to restrict processing or object to it entirely.